Knight Web Services® support specialists are always available when you need us – 24 x 7 x 365. There are five ways to contact web hosting support.
- Voice: 1-800-733-0368 ext. 2 (Not for NextGen Services)
- Live Chat: click here (Not for NextGen Services)
- Trouble Ticket: click here (For all NextGen Services)
- Email: email@example.com
- Self Help using our help manuals.
For your convenience support services are available in English, French, and Spanish.
Support Services Include:
- Live agents
- All support calls are logged by state-of-the-art ticketing system for fast, reliable issue resolution
- Well-documented and implemented escalation procedures
- If your issue cannot be resolved by our front line support team it is quickly escalated to our level 1 specialists. A trouble ticket number is issued for ease of follow up. Your issue is normally resolved within 24 hours. In the event our issue is not being solved to your satisfaction please send an email to firstname.lastname@example.org including your ticket number; our resolution team will promptly review the issue.